Privacy Policy

This Privacy Policy outlines how mycampingdirect.com (referred to as “the Site” or “we”) collects, utilizes, and discloses your Personal Information when you visit or make a purchase on the Site.

Collection of Personal Information

When you access the Site, we gather certain information about your device, your interactions with the Site, and any information necessary for processing your purchases. We may collect additional details if you reach out to us for customer support. In this Policy, we refer to any information that can uniquely identify an individual (including the types listed below) as “Personal Information.” Below is a list detailing the types of Personal Information we collect and the reasons for doing so.

Device Information

Examples of Personal Information Collected: Version of web browser, IP address, time zone, cookie data, pages or products viewed, search terms, and your interactions with the Site.

Purpose of Collection: This information helps us load the Site accurately for you and conduct analytics on Site usage to enhance our services.

Source of Collection: This data is collected automatically when you access our Site via cookies, log files, web beacons, tags, or pixels.

Disclosure for Business Purposes: We share this information with our processor, Shopify.

Order Information

Examples of Personal Information Collected: Name, billing address, shipping address, payment information (which includes credit card numbers), email address, and phone number.

Purpose of Collection: We utilize this information to deliver products or services to you, to fulfill our contract, process your payment, arrange shipping, provide invoices and order confirmations, communicate with you, monitor orders for potential risks or fraud, and share information or advertisements about our products or services based on your preferences.

Source of Collection: This information is collected directly from you.

Disclosure for Business Purposes: This information is shared with our processor, Shopify.

Customer Support Information

Examples of Personal Information Collected: Information gathered when you contact us for support.

Purpose of Collection: This data is collected to assist you with customer support.

Source of Collection: Collected directly from you.

Disclosure for Business Purposes: Your information may be shared as necessary to provide support services.

Minors

The Site is not intended for individuals under the age of 12. We do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please reach out to us at the contact address below to request its deletion.

Sharing Personal Information

We may share your Personal Information with service providers to help us deliver our services and fulfill our contractual obligations. For instance, we use Shopify to operate our online store. You can learn more about Shopify’s handling of your Personal Information here: https://www.shopify.com/legal/privacy.

Additionally, we may share your Personal Information to comply with applicable laws and regulations, respond to legal requests such as subpoenas and search warrants, or to protect our rights.

Behavioral Advertising

As described above, we utilize your Personal Information to provide targeted advertisements or marketing communications that we think may interest you. For example, we use Google Analytics to understand how our customers interact with the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We share information about your usage of the Site, purchases, and interactions with ads on other websites with our advertising partners. Some information is collected and shared directly with our advertising partners, and in some cases, through cookies or similar technologies (which you may consent to based on your location).

For more information about targeted advertising, please visit the Network Advertising Initiative’s educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. You can opt out of targeted advertising through the following links:

• Facebook: https://www.facebook.com/settings/?tab=ads

• Google: https://www.google.com/settings/ads/anonymous

• Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

You can also opt out of certain services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

Using Personal Information

We use your Personal Information to deliver our services, including offering products for sale, processing payments, fulfilling orders, and keeping you informed about new products, services, and promotions.

Lawful Basis

According to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your Personal Information based on the following lawful bases:

• Your consent

• The performance of the contract between you and the Site

• Compliance with legal obligations

• Protection of vital interests

• Execution of tasks carried out in the public interest

• Our legitimate interests, provided they do not override your fundamental rights

Retention

When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.

Automatic decision-making

If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling), when that decision-making has a legal effect on you or otherwise significantly affects you.

We DO NOT engage in fully automated decision-making that has a legal or otherwise significant effect using customer data.

Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.

Services that include elements of automated decision-making include:

• Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
• Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.

Your rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

Your Personal Information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information below.

If you would like to designate an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services."

Retention

When you place an order on the Site, we will keep your Personal Information in our records until you request its deletion. For more details on your right to request deletion, please refer to the ‘Your Rights’ section below.

Automatic Decision-Making

For residents of the EEA, you have the right to challenge any processing that relies solely on automated decision-making (including profiling) if such decisions have legal consequences for you or significantly impact you.
We do NOT participate in fully automated decision-making that has legal or significant effects based on customer data. Our processor, Shopify, employs limited automated decision-making to prevent fraud, which does not have a legal or significant impact on you.
Services that incorporate elements of automated decision-making involve:

• A temporary denylist of IP addresses linked to repeated failed transactions, which remains in effect for a few hours.

• A temporary denylist of credit cards connected to denylisted IP addresses, which lasts for a few days.

Your Rights

GDPR

If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, transfer it to another service, and request corrections, updates, or deletions of your Personal Information. To exercise these rights, please reach out to us using the contact information provided below.
Your Personal Information is initially processed in Ireland before being transferred outside of Europe for storage and further processing, including to Canada and the United States. For information on how data transfers comply with the GDPR, please see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

CCPA

If you are a California resident, you have the right to access the Personal Information we maintain about you (also known as the ‘Right to Know’), to transfer it to another service, and to request corrections, updates, or deletions of your Personal Information. To exercise these rights, please contact us using the information provided below.
If you wish to appoint an authorized agent to submit these requests on your behalf, please contact us at the address below.

Cookies

A cookie is a small piece of information that is downloaded to your computer or device when you visit our Site. We utilize various types of cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by allowing the website to remember your actions and preferences (such as login credentials and region selection). This means you won’t need to re-enter this information each time you revisit the site or navigate between pages. Cookies also help us understand how visitors use the website, indicating whether it’s their first visit or if they are returning.
We use the following cookies to enhance your experience on our Site and to deliver our services.

Cookies Necessary for the Functioning of the Store

Reporting and Analytics

 

The duration that a cookie stays on your computer or mobile device depends on whether it's classified as a "persistent" or "session" cookie. Session cookies are temporary and are deleted once you stop browsing, while persistent cookies remain until they either expire or are removed. The majority of cookies we utilize are persistent, having an expiration range from 30 minutes to two years after being downloaded to your device.

You have several options to control and manage cookies. Please note that disabling or removing cookies may adversely affect your user experience, and certain areas of our website may not be fully accessible.

Most web browsers are set to accept cookies by default. However, you can decide whether or not to accept cookies through your browser settings, typically located in the "Tools" or "Preferences" menu. For further guidance on adjusting your browser settings or blocking, managing, or filtering cookies, consult your browser’s help documentation or visit resources like www.allaboutcookies.org.

Additionally, it's important to understand that blocking cookies might not completely stop how we share information with third parties, including our advertising partners. To learn how to exercise your rights or opt-out of specific information uses by these parties, refer to the instructions provided in the "Behavioral Advertising" section above.

Do Not Track

Please be aware that we do not modify our data collection or usage practices in response to "Do Not Track" signals, due to the lack of a standardized industry interpretation of such signals.

SECTION 1 - HOW DO WE HANDLE YOUR INFORMATION?

When you make a purchase from our store, we collect personal information that you provide to us, including your name, address, and email address.

While browsing our store, we also automatically receive your computer's Internet Protocol (IP) address, which helps us understand more about your browser and operating system.

Email Marketing (if applicable): With your consent, we may send you emails regarding our store, new products, and other updates.

Text Marketing (if applicable): With your permission, we may send text messages related to our store, new products, and updates, which may also include Checkout Reminders triggered through a webhook system.

Changes

We may periodically update this Privacy Policy to reflect changes in our practices or for other operational, legal, or regulatory purposes.

Business Address: 7550 Dashi Place Canoga Park, CA 91304

Email: support@mycampingdirect.com

Phone: (820) 444-7155

We respect your privacy and the information you agree to share for our SMS marketing service. This information is used to send you notifications about your order (including reminders for abandoned checkouts), marketing offers, and transactional texts, including requests for reviews.

Our website employs cookies to track items placed in your shopping cart, including instances of abandoned checkouts. This information guides when we send reminders via SMS.

By consenting to My Camping Direct's SMS marketing during checkout and completing a purchase or subscribing through our tools, you agree to receive recurring text notifications (including checkout reminders), marketing offers, and transactional messages, even if your mobile number is registered on any do-not-call list. Message frequency may vary, and consent is not a condition of purchase.

If you wish to unsubscribe from SMS marketing messages, simply reply with STOP to any message we send or use the unsubscribe link included in our communications. You acknowledge that alternative methods of opting out, such as different wording or requests, won’t be considered acceptable means of opting out.

There are no charges for our service, but you are responsible for any text messaging fees from your wireless provider. Message and data rates may apply.

For inquiries, text HELP to the number you received messages from, or email us at support@mycampingdirect.com.

We reserve the right to change any telephone number or short code we use for service at any time, and you will be notified accordingly. You agree that messages sent to any changed number, including STOP or HELP requests, may not be received, and we will not be liable for any unhonored requests.

To the extent permitted by applicable law, we are not liable for any failures, delays, or misdirection's in delivering information sent through the service, any errors therein, or any actions you may or may not take based on the information or service.

Your privacy is significant to us. Please review our Privacy Policy to understand how we collect and utilize your personal information.